You’ve probably seen these reputation-shapers in action: ✅ Microsoft Teams is running → nobody cares. ❌ The new budgeting tool needs one extra click → “Why does IT always overcomplicate everything?” ❌ The room-booking app crashes → IT is incompetent.   Yet the reality is: IT builds the foundation for almost every business process — and still ends up as the scapegoat department.   Here’s the uncomfortable truth: Even during transformation, your IT gets zero sympathy points. As

We try to design the “perfect” ironclad processes. Everything documented. Roles crystal-clear. Communication is reduced to the bare minimum. It feels safe. After all, we Germans love engineering perfection a nd rules.   👆But the moment a real transformation begins, this strength turns into a dangerous trap.   Why? Suddenly, people live in two conflicting worlds: 🌎 The old world: “Follow the process. Never break the rules. That’s how we stay safe.” 🌍 The new world: “Experim

Executive Task #1 in Any Transformation: Get your entire leadership chain — from first-line team leads to the C-suite — genuinely on board.   Transformation has to start top-down: Direction Resources Consequences   ➡️ BUT Transformation can only GROW BOTTOM-UP through: Ownership Ideas Daily execution   Therefore, you ultimately need real commitment at every leadership layer , not just the C-suite or senior leadership team. Real commitment must run all the way down.   True